Lattice Incorporated

Work Orders Made Easy

Now you can eliminate the paper and improve the quality of the data collected with your installation and service work orders. MobileTech is an easy-to-use solution for your field technicians that automates the error-prone, mundane work order process that is critical to the success of your business.

MobileTech enables your technicians to work more efficiently while being more productive. And MobileTech closes the information loop between your field data and existing host system, helping you to provide better customer service.

Features

• Security to protect vital company information
• Detailed customer, site, and equipment information
• Detailed equipment maintenance history
• Accurate procedural information using applied logic
• Inventory tracking and usage
• Time accounting including travel and on-site time
• Cash reconciliation and expense tracking
• Customer sign-off / signature capture
• Printed receipts / invoices for customers
• Daily summary reporting

Benefits

Companies implementing MobileTech to enhance their field operations have realized many benefits. MobileTech allows technicians to spend more time with customers and less time filling out paper. Their improved efficiency and effectiveness results in satisfied customers and enables technicians to complete more calls per workday. Minimal automation such as radios, pagers, and phones supply only partial information to the technician. MobileTech provides complete information to the technicians, making them better prepared. Automated time accounting takes the guesswork out of when and how long a technician worked on a particular job, giving your customers assurances of accuracy. Technical information regarding different equipment can also be made available to your technicians 100% of the time. Technicians automatically log parts and quantities (either manually or in conjunction with a bar code reader) allowing for timely replenishment of truck and warehouse inventory. Collection of this data leads to a more accurate and complete database, allowing for thorough analysis on equipment and part reliability, part ordering, and service trends. While waiting for paperwork from technicians can add days or even weeks to the billing cycle, using MobileTech allows you to bill the same day the work was performed and accelerate the collection of outstanding accounts receivable.

Companies with 10 to 1,000 technicians are realizing that MobileTech is an affordable, scalable data collection solution that takes your operation to the next level.